Frequently Asked Questions
What are your office opening times?
For customer service queries and the like, our office hours are Monday to Friday 8:00am to 4:00pm, UK time, Bank Holidays in England excepted. Any issues requiring attention outside of these times will be dealt with as soon as possible the next working day.
Where do you ship to?
We currently only ship to the United Kingdom and European Union. If you are from further overseas, please send your enquiry to us stating your delivery address using our contact form and we will get back to you as soon as possible with a quotation.
When will you despatch my items?
For payments received by midday, UK time, Monday to Friday, purchases are sent the same day. To UK buyers, by Royal Mail 1st Class Post or sent via courier. Purchases destined for the EU are despatched by Royal Mail International Standard Small Packets.
For payments received after midday Monday to Friday, purchases are sent the next standard working day.
For payments received on weekends, purchases are despatched on Monday.
NB Bank Holidays in England excepted.
On very limited occasions, when the Post Office/Royal Mail opening hours are non-standard eg close early for Easter/Xmas/New Year etc., purchases are dispatched the next standard working day.
When will I receive my items?
After your items are marked as shipped within our systems - If posted by Royal Mail 1st Class, you can usually expect to see them the next standard working day and Saturday. Royal Mail 1st Class is not however a guaranteed delivery time service, so we do respectfully ask that you allow a few days especially for hard to reach places. If your items have been despatched by a courier service, you should receive them the next standard working day ie Mon-Fri and you will have to sign to accept the delivery. Courier services do not operate at weekends, so we cannot send them on a Saturday or Sunday. For customers in the EU, Royal Mail International Standard Small Packets is also not a guaranteed delivery time service, but you can expect to see your items within approximately 3 to 5 working days.
How do I pay?
We accept payment by Paypal or Bitcoin. Paypal payments are completely secure, all your details are handled by Paypal not by us, and you don't have to have an actual Paypal account. Bitcoin payments are handled by BitPay, the world's largest bitcoin payment service provider, and they are backed up by Bitcoin's cryptographically secure Blockchain technology, so you know that you are in safe hands there too.
Do you supply a VAT invoice?
We do not currently provide a VAT invoice as we are not VAT registered. We provide a standard invoice, for all sales, detailing the quantity, description and costs of your purchases.
How are items packaged?
Items are well packaged and suitable for transit. Within external packaging, all items are labelled with the part description and quantity. Most items are generally packaged in plastic bags. Larger items maybe packed directly into cardboard cartons. And/or a mixture of both.
Do multiple orders get shipped separately?
If you place multiple individual orders within the same despatch window, we reserve the option to send all of your orders together or separately at our discretion.
Do you send split deliveries?
Ordinarily no. However due to the way in which Royal Mail prices it's 1st Class Post service, we reserve the option to split orders into separate despatches at our discretion.
Can I return an item?
We accept returns up to 30 days from the purchase date. If we have made a mistake or error, we will pay the return postage. Please contact us to let us know that you are returning an item.
I am from Chesterfield, can I collect?
We are not generally able to offer a trade counter type collection service. However, if you are from the area and depending on the order value we may deliver your order by our transport in lieu of 1st Class Post or a courier.
Can I ask you a question not covered here?
Yes, we would be more than happy to assist you regarding any items in our shop. Please click on the link at the bottom of this page.
- Krostex Components